Salesforce Implementation

From Agentforce to Sales and Service Cloud, we set up Salesforce products around your business processes, migrate your data and prepare your teams for the new system.

Our Salesforce Solutions

We design, implement and roll out Salesforce products around your business processes:

Experience and certified expertise

We have successfully implemented comprehensive Salesforce solutions across many industries, including FMCG, insurance, aviation, energy, retail and manufacturing. Our implementation experience spans Türkiye, Greece, Germany and the USA.

Our projects cover a wide range of products such as Sales, Service, Field Service, Experience, Marketing and Heroku, and often involve complex integrations with back-end and on-premises systems like SAP, Oracle, QuickBooks, Jira, Logo and Uyumsoft. Our expertise is proven by completed projects and our team’s Salesforce certifications.

Our team's Salesforce certifications

  • Application Architect
  • Data Architecture & Management Designer
  • Sharing & Visibility Designer
  • Sales Cloud Consultant
  • Service Cloud Consultant
  • Experience Cloud Consultant
  • Platform App Builder
  • Platform Developer
  • Administrator

Our implementation approach

A successful implementation starts with a thorough understanding of your true pain points. We prepare carefully before the build, which means faster time-to-value, less rework and confidence in meeting the go-live date.

  1. Discovery

    We take the time to ask questions about your pain points and current system interactions, and align your organizational objectives with implementation milestones from the outset.

  2. Scoping and fit/gap analysis

    We show our understanding with a demo, scope the project together, perform a fit/gap analysis and define the project phases.

  3. SOW and user stories

    We turn the scope into a Statement of Work (SOW), then into user stories that explain who does what, when and how, with acceptance criteria.

  4. Configuration and build

    We configure and customize your Salesforce instance based on the approved requirements and design documents.

  5. Testing and go-live

    We run quality assurance tests against the acceptance criteria and take the system live on the set date.

Configuration and customization scope

  • Role hierarchy
  • Sharing model
  • User setup
  • Standard object customization
  • Custom objects
  • Validation and business logic
  • Record and page layouts
  • Workflow and approval routing
  • Reports and dashboards

Other Services

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