Keep your systems connected and working from the same data.
A company’s daily work usually runs across several systems: customers in the CRM, stock and invoices in the ERP, orders on the e-commerce site, calls in the call center software. When these systems are not connected, the same information is typed into two or three places and files are exported and imported by hand. It is often unclear which system holds the right figure.
The integrations we build connect these systems. Information is entered once and passed automatically to the other systems that need it. Every transfer is monitored, so problems are noticed.
A data map first
We start by working out where each piece of information is created and who uses it. Whether the customer record belongs to the CRM or the ERP, where the correct price lives and at what point an order should move to the ERP: the answers to these questions set the rules of the integration. Fields and codes are then mapped between systems.
Real time or scheduled
Stock, orders and payments are passed on as they happen; an order placed on the e-commerce site shows up in the ERP within seconds. Large volumes such as the product catalog or bulk price updates are transferred at set times, without putting load on the systems.
Ready-made and custom connections
We build on connections we have set up before for ERPs such as SAP and Logo, call center software, shipping companies, banks and marketplaces. For systems without a ready connection, or ones built for your company, we write the integration to fit.
Monitoring
Every transfer is logged. When a record cannot be passed on, for example a product code that does not exist in the ERP, the record is held and the right person is alerted. Once the issue is fixed, the transfer picks up where it left off, and no order or payment is lost on the way.
Maintenance
When one of the systems is updated or a new one is added, the integrations are updated with it. After go-live we keep monitoring and maintaining the integrations as part of our managed services.
